Refund Policy

Thank you for your interest in ECE Software! Your satisfaction with ECE software is our primary goal.

We are always looking forward to get the feedback from you. If you send us a message through e-mail (rd@epiengineers.com) regarding some error, question or suggestion we’ll try to help you as soon as possible. Normally we’d get in touch with you within 48 hours.

ECEPL will provide full refund of your payment in the following cases:

  • If the software is constantly crashing or if you are constantly encountering some error preventing you from using our software properly, and if we are not able to solve the problem within an acceptable period of time or are unable to suggest a temporary solution. (Note: Refund is only given in the case if you cooperate with our Support and provide detailed information about your error such as screenshots of error messages, log files, detailed descriptions of your actions, system configuration, etc.)
  • If you accidentally bought the license for the same computer ID more than once within 14 days.

ECEPL reserves the right to decline refund requests in the following cases:

  • If 30 or more days passed since the order took place.
  • If user demands a refund immediately after buying the software.
  • If user claims the failure to receive license key(s) within 48 hours after correspondent payment was completed. (Note: In most cases it takes up to 12 hours to get the software delivered to the e-mail address provided. Don’t forget to check your spam folder before contacting Support.)
  • If no particular reasons are given for the refund request.
  • If user violated product’s EULA.
  • If user requests a refund due to absence of features which are NOT there in the Software’s features list or description on our official website.
  • If user refuses to assist the support process.
  • If user inputs incorrect data in Billing Information such as Computer ID, Mobile Number , E-mail ID